Refund policy

RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with any original tags attached. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at howdyshawl@outlook.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please contact us at howdyshawl@outlook.com with any questions regarding a return.

DAMAGES AND ISSUES

Please inspect your order upon arrival and contact us as soon as possible if your item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Custom or personalized pieces are final sale and cannot be returned. Sale items and gift cards are also final sale.

Because many Howdy Sh’awl pieces incorporate vintage, antique, reclaimed, or previously loved materials, minor variations and signs of age may be present. These characteristics are part of the unique nature of the piece and are not considered defects when they have been represented in the product listing or photographs.

Please contact us at howdyshawl@outlook.com if you have questions about the eligibility of a particular item.

EXCHANGES

Because many Howdy Sh’awl pieces are one of a kind, direct exchanges are not possible. If you would like a different available piece, the fastest option is to return your original purchase and place a separate order once your return has been accepted.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable law. Returned items must be in the same condition in which they were received, unworn or unused, with any original tags attached. You’ll also need your receipt or proof of purchase.

REFUNDS

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at howdyshawl@outlook.com.